DZ BANK AG (hereinafter referred to as "DZ BANK" or "We") appreciates your visit to our website (hereinafter also referred to as "internet page" or "internet
presence") and your interest in our company. Below we inform you as a user of our website www.dzbank.de, in addition to our general privacy policy, about the processing of your data.

1. Collection and processing of personal data

We process personal data in accordance with the provisions of the European General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). Data processed for this internet page is only collected and used to the extent necessary.

In order to ensure the proper operation of this website, personal data must be collected and stored when visiting it for technical reasons, such as in particular

• the IP address used by your terminal device,
• date and time of the website visit, web browser used,
• the operating system for the provision and visualization of the Internet presence, 
• as well as other aspects of the technical operation of the website.

The storage of the above-mentioned data is done to ensure the functionality and security of our website.

Insofar as this concerns personal data, the processing of these data is carried out to ensure the functionality and security of our website. The legal basis for this is Article 6(1)(f) GDPR.

Our websites are https-encrypted. Accordingly, as far as personal data are collected, they are transmitted in encrypted form.

2. Recipients or categories of recipients

The personal data collected on this website is only processed to the extent necessary for the operation and provision of the services offered on this website. For the provision of services, DZ BANK uses third-party companies as service providers in the categories of IT services (e.g. hosting and operation of the website, operation of the consent management tool, etc.). DZ BANK has commissioned these companies within the scope of a commissioned processing relationship pursuant to Art. 28 GDPR.

Furthermore, data will only be passed on to third parties if DZ BANK is legally entitled or obliged to do so or if you have given us your prior consent.

3. Links to social media platforms

Our websites do not contain any plug-ins from social media platforms such as Facebook and Co. Insofar as symbols of these third-party providers are displayed on our websites, these are merely network references (links) to the respective social media platforms. A transfer of personal data to social media providers therefore does not take place while you are on our website. If you switch to the website of one of the social media providers via the link, its privacy policy will apply.

4. E-mail enquiries

If you contact us by e-mail, we process and store the following data (e-mail address, surname, first name, if applicable, and the information provided in the e-mail, e.g. content of the message, etc.) for the purpose of processing your enquiry and for possible follow-up questions.
The legal basis for the processing of these data, which are transmitted in the course of sending a request to us, is Art. 6(1)(f) GDPR. Our legitimate interest is to offer website visitors the simplest and quickest possible process from contact to clarification of the request.

If there are no other storage obligations, this data will be deleted from our systems after your request has been clarified.

5. Cookies

For the operation of this website and in order to provide you with our services on a more individual basis, the website uses so-called cookies in some areas. Cookies are identifiers (small text files) that a web server can send to your computer to identify it for the duration of your visit. They are also used to control the internet connection during your visit to our website and for technical analysis of the website. Cookies are set according to your Cookie settings partly only for the duration of your stay on the website, but partly also stored for a longer period by your browser.

Which cookies are used on our website, as well as further information about the cookies, can be viewed via the Consent Management Tool used on our website. This can be accessed by clicking on the shield icon at the bottom left of the website.
Below we inform you about the cookies used on this website. These are categorized as follows:

Functional
Functional cookies are those used for the secure or stable operation of the website. Among other things, these are cookies that a load balancing server sets for the respective session.

The legal basis for the use of functional cookies, their storage, and the retrieval of information is Section 25 (2) No. 2 of the TDDDG, and with regard to the processing of personal data, Art. 6(1)(f) of the GDPR. Our legitimate interest is to provide visitors to our website with a flawlessly functioning online offering.

Statistic
Statistic cookies help us to continuously improve our offer and to enable the greatest possible user comfort. As far as we use these possibilities, we realize this on the basis of anonymous evaluations. In this way we know, for example, which areas of our website were visited frequently and which were not visited at all or only visited for a short time.

The legal basis for the use of statistical cookies, their storage, and the retrieval of information is Section 25 (1) of the TDDDG. If the processing of personal data is involved in this context, it is based on Art. 6(1)(a) of the GDPR.

Your consent or refusal to the cookies listed above, can be customized through the Consent Management Tool used on our website. This can be accessed by clicking on the shield icon at the bottom left of the website.

6. Your rights as a user of our website

The General Data Protection Regulation gives you the right of access (Art. 15 GDPR), rectification (Art. 16 GDPR), portability (Art. 20 GDPR), restriction of processing (blocking) (Art. 18 GDPR) and deletion of your data (Art. 17 GDPR). With regard to certain processing operations of your data, namely those based on legitimate interest, you have the right to object (Art. 21 GDPR).
If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
Furthermore, we would like to inform you of your general right to lodge a complaint with a supervisory authority (Art. 77 GDPR).
If you have given DZ BANK your consent to a specific processing of your personal data, you can withdraw this consent at any time for the future. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Information of DZ BANK AG pursuant to Articles 13 and 14 GDPR
As of: January 2025